Shipping Policy
Where we deliver
We deliver anywhere in India. We do not ship outside India at present, and we cannot deliver to an Indian address for onward forwarding abroad. We hope to open international delivery later; when we do, this page will say so.
A few PIN codes are not serviceable by our courier partners, or are serviceable only for smaller, non-fragile parcels. If yours is one of them, we will tell you and refund your order in full.
Who your parcel comes from
Every piece on Pchyan is made by hand by one of our partner artisans in Haryana, Rajasthan and elsewhere. Rather than moving a fragile handmade piece to a warehouse and out again, we have the artisan pack and despatch it to you directly.
So the sender name on the courier label may be the artisan's. Your purchase is still from Pchyan — your invoice is ours, and if anything goes wrong, you come to us, not the artisan.
Shipping cost
Standard delivery anywhere in India is included in the price you see. There is no separate shipping charge at checkout and no minimum order value.
Express or time-bound delivery, where we offer it, is charged separately and shown before you pay.
How long it takes
|
Stage |
Usual time |
|---|---|
|
We confirm your order after payment |
1–2 working days |
|
Artisan packs and hands over to courier |
[3–5] working days |
|
Delivery — metro cities |
[3–5] working days after despatch |
|
Delivery — other cities and towns |
[5–10] working days after despatch |
|
Made-to-order and commissioned pieces |
as stated on the product page, usually [2–4] weeks |
These are honest estimates, not promises. Festivals, weather, transport strikes and courier backlogs can stretch them. If your order is running late, write to us — we will find out where it is.
Why we confirm before despatch: nearly every piece is one of a kind and sits with the artisan, not in a warehouse. We check it is still available and in perfect condition before we accept your order.
Tracking your order
You will get an email with a tracking number as soon as your parcel is handed to the courier. Tracking is run by the courier; we pass on what we receive. If tracking has not updated for [3] days, write to us at [support email] and we will chase it.
Orders with pieces by different artisans
If your order contains pieces made by different artisans, they will arrive as separate parcels, on different days, with separate tracking numbers. This is normal. Nothing is missing.
When the parcel arrives — please do this
- Check the outer packaging before you accept it. If it is torn, crushed, wet, re-taped or looks tampered with, refuse the delivery and tell us the same day.
- If you accept it, record an unboxing video before you cut the seal. It takes thirty seconds and it is what lets us settle a damage claim in your favour immediately. See our Return & Refund Policy.
If delivery fails
If the courier cannot deliver — wrong or incomplete address, nobody available across their attempts, delivery refused, or you are unreachable on the number you gave:
- the parcel comes back to the artisan at our cost the first time, and we will contact you to try again
- a second despatch is charged to you at the actual courier cost, payable before we send it
- if we do not hear from you within [10] days of telling you about a failed delivery, we will cancel the order and refund the price less the actual to-and-fro courier cost
Please double-check your address, PIN code and mobile number at checkout. Most failed deliveries come from a digit out of place.
Changing your delivery address
We can usually change it if you write to [support email] before the parcel is despatched. Once it is with the courier, we cannot.
Risk and ownership
The piece becomes yours, and the risk passes to you, when it is delivered to the address you gave — including where someone else at that address accepts it on your behalf.
Questions
[tumharipchyan@gmail.com] · [+91-8930-533-574] · [Mon–Sat, 10:00–18:00 IST]
This policy forms part of our Terms & Conditions.